GENERAL QUESTIONS

Getting Started

We build modern websites, provide high-quality photography and videography, create professional logos and branding, and set up business email for local businesses in Japan. Our goal is to help businesses improve their online presence and attract more customers.

We proudly serve anywhere in Japan.

We are based in Tokyo and Mt. Fuji, but we travel nationwide for website projects, photography, and videography. Travel fees may apply depending on location.

Most websites take 5–7 days to complete once we receive your information, photos, and business details. Larger or bilingual websites may take 1–2 weeks.

We'll ask you for:

Business name & description
Service list or menu
Business hours
Address & contact details
Photos or information you want included

If you don't have photos, we can take them for you anywhere in Japan.

WEBSITE & MAINTENANCE

Website Services

Custom website design
Mobile-friendly layout
Basic SEO setup
Copywriting for each page
Contact or booking form
Google Maps integration
Menu/service list pages
Gallery setup (photos or videos)

SEO helps your business appear on Google search.

We add keywords, descriptions, photo tags, and layout improvements so Google understands your website and shows it to potential customers.

Monthly maintenance includes:

Hosting
Security updates
Adding new photos or menu items
Changing opening hours
Fixing errors
Keeping your website fast and updated
SEO monitoring

It ensures your website stays fresh and functional.

Yes.

We offer a one-time Website Only package where you handle your own hosting and updates. This option is best for clients who want full control and no monthly commitments.

Yes, but most clients prefer us to handle updates for them. We can also provide a simple training session if you would like to manage it yourself.

PHOTOGRAPHY & VIDEO

Visual Content Services

Yes, we offer full business photography anywhere in Japan, including:

Store interior/exterior
Menu or product photos
Staff portraits
Atmosphere and lifestyle shots
Web-ready and social media–ready images

Yes, we create short promotional videos for websites and social media. Videos help customers understand your business better and increase trust.

Most sessions take 1–2 hours, depending on the size of your shop and the number of photos needed.

Typically 20–40 edited images, depending on your package.

LOGO & BRANDING

Logo & Branding Design

Yes! We design professional logos that represent your business. Our service includes:

3–5 custom logo design concepts
Multiple rounds of revisions
All file formats (PNG, JPG, SVG)
Transparent background versions
Mini Branding Kit (color palette + fonts)

Most logo projects take 5–7 days from start to finish. This includes time for you to review concepts and request revisions. Rush delivery may be available for an additional fee.

You'll receive your final logo in multiple formats for different uses:

PNG – For websites and social media
JPG – For email and presentations
SVG – For printing and scaling (included in Branding Kit)

The Mini Branding Kit (included with Logo + Branding Kit package) provides:

Your brand color palette with hex codes
Recommended fonts for your brand
Logo usage guidelines
Black & white logo variations

Absolutely! Your logo is 100% yours to use anywhere – business cards, signage, uniforms, packaging, websites, social media, and more. The high-resolution files we provide are print-ready and perfect for any use case.

PAYMENTS & CONTRACTS

Billing & Agreements

Bank transfer
Credit card
PayPal
Stripe

Invoices are issued for all services.

Yes — for website projects and monthly maintenance, a simple contract ensures you know exactly:

What's included
Monthly fees
Timeline
Cancellation policy
Client responsibilities

Yes.

We only require a 30-day notice before cancellation.

Only for special requests such as:

Additional photo/video shoots
Advanced website features
Travel outside the Kanto region (if needed)
Third-party tools or plugins

We always inform you of additional costs before proceeding.

Still Have Questions?

We're here to help. If you need more information about our services, pricing, or process, feel free to contact us anytime.

Contact JCG Creative Business Agency

Email support

Phone consultation

Quick response

Need Immediate Assistance?

Our team is available to answer any questions about our services, provide quotes, or discuss your business needs.

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Frequently Asked Questions

Getting Started

What does JCG Creative Business Agency do?

Which areas do you serve?

How long does it take to build a website?

Do I need to prepare anything before the website build starts?

Website Services

What is included in the website build fee?

What is SEO optimization?

Why is there a monthly maintenance fee?

Can I choose "Website Only" without monthly fees?

Can I update the website myself?

Visual Content Services

Do you provide photography for my business?

Do you offer videography?

How long does a photo or video session take?

How many photos will I receive?

Logo & Branding Design

Do you create logos for businesses?

How long does logo design take?

What file formats will I receive?

What's included in the Mini Branding Kit?

Can I use my new logo on business cards and signage?

Billing & Agreements

What payment methods do you accept?

Do I need to sign a contract?

Can I cancel the monthly subscription anytime?

Are there extra fees I should know about?

Still Have Questions?

Need Immediate Assistance?